LIBRARY POLICIES AND PROCEDURES

All adult non-fiction, adult fiction, children’s, juvenile non-fiction, juvenile fiction, young adult, biography and audio books may be taken out for two weeks (14 days). A phone call during Library business hours is sufficient for renewing materials, must speak to a staff member (messages on answering machine will not be counted). Magazines are allowed to be taken out for one week (7 days) and movies are allowed on week (7days). We issue Library cards to all new and existing patrons. YOU ARE UNDER OBLIGATION TO NOTIFY US IF THERE IS AN ADDRESS OR PHONE NUMBER CHANGE.


WE DO NOT CHARGE FINES!


VIDEO POLICY

We have Family, Children, and Adult DVD's and Bluray which may be signed out for a 1-week rental or until the next day we are open. We do not charge a rental fee for the videos when they are signed out. You must be 18 or older to sign out videos.  A child bringing a note from home will be refused.  ONLY 3 VIDEOS MAY BE TAKEN OUT PER FAMILY OR HOUSEHOLD.  Videos may be placed in the drop slot before we open on the day they are due.  If videos are placed in the box after we are closed, it is considered a next day return.  Please be sure to put the videos back in their cases before returning.  If a disc is scratched or damaged when you receive it, please notify the Library so that we can send it for repair or replace it.


COMPUTER/PRINTING POLICY

No person under the age of 8 years without adult supervision. Ages 8-14 will be at the staff’s discretion.  You must sign in at front desk before using computer with your name and the current time.  Maximum time on computer is 1 hour. (With exceptions for school work that must be arranged with Librarian) Computers will be shut down 15 minutes before closing time.  No food or drink near computers.  Black & White print offs and copies are $.20 each, Color is $.25, Senior and Organizations receive a $.05 discount.  FREE WIFI---We now offer Laminating! $1 per page


FAXING SERVICES

Our fax number is (716)-257-9500.  On outgoing faxes, we charge $1 for each fax sent.  International faxes are $5 for the first page and $3 for each additional page.  To receive a fax, it is $.20 per page received.  Your fax will be kept in a safe place away from public view until you pick it up.


DAMAGED/LOST MATERIALS

Patrons are responsible for all materials borrowed.  If Library materials become damaged or go missing, patron must pay for the item at the value determined by the Library. (Either what the item originally cost or what it will cost to replace it.) 


PRIVACY POLICY

All our patrons are allowed the same privacy, no matter what your age, race, or sex.  The Library will not release any of your personal information or your checkout history for any reason unless required by law.


MEETING ROOM POLICY

The Cattaraugus Free Library does not have a separate private meeting space.  We have a back room that is available for meetings, by appointment only, with the understanding that there is no door to the room for privacy and there is a maximum of 8 people allowed in the room at one time. To schedule use of the meeting room, please just contact the Library.

Censorship

The Cattaraugus Free Library (The Library) has adopted the Library Bill of Rights, The Freedom to Read, and the Freedom to View Statements as approved by the American Library Association. The Library recognizes that many materials are controversial and that any given may offend some patrons. Selections will not be made on the basis of any anticipated approval or disapproval, but solely on the merits of the works in relation to the building of the collection and to serving the diverse interest of the users.

The Library recognizes that censorship is a purely individual matter and declares that while anyone is free to reject for him/herself any library material which he/she does not approve of, he/she cannot exercise this individual right of censorship to restrict from others the freedom to read or view.

The responsibility for the reading or use of library materials by children rests with their parents and legal guardians. Selection of library materials will not be inhibited by the possibility that books may inadvertently come into the possession of children.

Challenged Material

Should any patron of the Cattaraugus Free Library (The Library) raise a question about any materials provided by the Library being in any way objectionable, the complainant must file a written complaint with the Library Director.

The complainant must be properly identified before the request is considered.

No action will be taken before the complaint is brought before the Board of Trustees.

The written complaint will be presented to the Board of Trustees. The Board shall read and examine the challenged material, consider the specific objections to the material voiced by the complainant, weight the values and faults of the material as a whole.

The Board will, where appropriate, solicit advice or opinion from other library Directors, the Library Systems, the American Library Association office for Intellectual Freedom and the New York State Intellectual Freedom Committee.

The Board shall issue a written report within ninety days to the Director containing its recommendations concerning any complaint.

The Director shall review the report of the Board and notify the complainant.  

Child Behavior and Safety Policy

General

  The Cattaraugus Free Library (The Library) welcomes children to use its facilities and services. The responsibility for the care, safety and behavior of children using the Library rests with the parent/guardian or caregiver. As with any patron, a child's behavior is unacceptable if it disrupts the normal use of the Library by other patrons or interferes with the staff or volunteers in the performance of their duties. Library staff and volunteers are not responsible for supervising children. The Library is not a day care or child care center, and should not be treated as such.

  This policy is intended to inform the public and to guide Library staff and volunteers when they are confronted by children who are misbehaving or who are unattended. The Library recognizes that such circumstances may have widely varying facts and conditions, and this policy does not take the place of the exercise of sound judgment in addressing particular circumstances. In circumstances addressed by this policy, the Library staff or volunteer on duty will follow the guidance provided herein and will exercise sound judgment considering all relevant facts. Library staff and volunteers will not physically prevent a child from leaving the Library, assume responsibility for a child or accompany an unrelated child off Library premises.

  Children through age 7 must have a parent or caregiver present in the Library with them at all times, except while they are in attendance at a supervised, age appropriate library program.  Children left at such a program must be picked up by a parent or guardian within 10 minutes of the program's end.

  Children 8 – 14 may use the Library on their own for a reasonable period of time provided they are able to maintain proper library behavior. Parents are still, however, responsible for the actions of their children. Children using what is deemed inappropriate behavior by Library staff may be asked to leave the Library. If a child of this age group is not able to leave the Library without an adult, he/she should not be in the Library alone. In this age group the Library must have a phone number of a parent or caregiver that may be contacted in an emergency.

  Children of any age are not welcome in the Library if they are idle, unwell or disruptive.

  Library staff and volunteers on duty who observe unacceptable behavior will inform the child and the parent or caregiver, if present, of this policy. If inappropriate behavior continues, the child will be asked to leave the Library. If the child is unaccompanied by a parent or caregiver, the staff or volunteer will follow the policy for unattended children.

Unattended Children Policy

If a child under the age of 8 is in the Library without a parent or caregiver, Library staff of volunteer on duty will:

attempt to comfort the child, if necessary;

  1. locate the parent or caregiver in the Library, explain the Child Safety Policy, and provide a copy of the policy to the parent;
  2. make reasonable efforts to contact the parent or caregiver who is not in the Library to come and pick up the child; and
  3. inform the Director or, in the Director's absence, a trustee who will then call the Sheriff's Department, to pick up the child if the parent or caregiver cannot be located after an appropriate time.

Library staff will exercise appropriate procedures to ensure the safety of unattended children when the Library is closing.

Parents are responsible for being aware of the times the Library opens and closes. Parents must also keep in mind that the Library may close unexpectedly for reasons out of the control of staff.

If an unattended child of any age is in the Library within 15 minutes of closing time Library staff or volunteer on duty will:

  1. Contact the child's parent or guardian and/or ask the child to do so. If a parent or caregiver cannot be reached or does not arrive within 15 minutes following closing, Library staff or volunteer on duty will then call the Director or a trustee who will then call the Police, to pick up the child;
  2. Remain with the child until the parent or caregiver or police arrive
  3. Leave a note on the Library door stating “Unattended child is in the custody of the Sheriff's Department” once the child is in the care of the police. Names will not be stated on the note;
  4. Not transport any child from the Library to another location (Library staff cannot give rides to any unrelated child.)

If an unattended child of apparent school age is in the Library during school hours, the Library staff or volunteer on duty will call the appropriate School and will inform the child that the school will be notified of his/her presence at the Library during school hours.

Each incident in which a child has been asked to leave the Library or in which an unattended child has been present after closing will be reported in writing to the Director and the Board of Trustees.

Violation of these policies may result in the suspension of Library privileges for the family.

We have had an ongoing problem with foul language being used at our computers.  We are now implementing a 3 strikes you're out rule while you are a patron inside the Library.  Meaning, if you have been spoken to more than once about your behavior and/or language, on the 3rd time you will be asked to leave for the Library for the remainder of open business hours.  This policy is for all patrons of all ages.